Posted: September 4th, 2023

BSBLDR812 Develop and Cultivate Collaborative Partnerships and Relationships

BSBLDR812: Develop and Cultivate Collaborative Partnerships and Relationships

Purpose of the Document
The purpose of this document, referred to as the “Student Pack,” is to provide students with comprehensive information and guidelines to demonstrate competency in the course BSBLDR812: Develop and Cultivate Collaborative Partnerships and Relationships. The Student Pack serves as a reference tool, encompassing the context and conditions of the assessment, the specific tasks to be completed by the students, and an outline of the evidence required to be gathered for successful competency assessment.

Assessment Information for Students
2.1 How You Will Be Assessed

The assessment process for BSBLDR812 follows a competency-based approach, wherein the evaluation centers on measuring the students’ current skills and knowledge against national standards of best practice. This assessment goes beyond evaluating recent learning experiences and takes into account the application of skills and knowledge in both workplace and training room settings. As a Graduate Diploma-level course, the design, delivery, and assessment align with Level 8 of the Australian Qualifications Framework (AQF).

Graduates of the Graduate Diploma program are expected to possess advanced knowledge within a coherent body of knowledge, displaying cognitive skills for critical thinking, problem-solving, and the ability to synthesize complex information. Furthermore, they are equipped with specialized technical and creative skills relevant to their field of expertise, as well as effective communication skills to convey complex knowledge to diverse audiences.

2.2 Guide to Satisfactory Assessment Completion

To achieve a satisfactory result in the assessment, students must meet specific criteria for each type of assessment task. The table below provides an overview of the assessment methods and the expected outcomes for each:

Assessment Method Satisfactory Result Non-Satisfactory Result
Questions All questions answered correctly Incorrect answers for one or more questions
Written Activity Follows guidelines/instructions, addresses all requirements Does not follow guidelines/instructions, missing responses for areas
Case Study Correctly answers all comprehension questions, demonstrates application of knowledge Demonstrates lack of comprehension, incorrect answers for one or more questions
Assessment Cover Sheet
The assessment cover sheet ensures transparency and proper documentation of the assessment process. It includes essential details such as the student’s and assessor’s names, assessment date, and confirmation of the student’s readiness for assessment. The cover sheet also captures the completion status of each assessment task.

Knowledge Test Instructions
The knowledge test is an individual assessment comprising a series of written questions. To achieve a satisfactory outcome, students must provide accurate and concise responses, demonstrating a deep understanding and application of relevant concepts. Proper referencing of information sources is essential, following the Harvard Style as outlined in the Nova Institute’s guidelines.

In conclusion, the Student Pack for BSBLDR812: Develop and Cultivate Collaborative Partnerships and Relationships offers students a comprehensive guide for demonstrating competency in the course. By adhering to the assessment guidelines and displaying their knowledge and skills effectively, students can progress successfully through the assessment process and achieve the desired learning outcomes.

References:

Australian Qualifications Framework (2013). Second Edition. Retrieved from https://www.aqf.edu.au/sites/aqf/files/aqf-2nd-edition-january-2013.pdf

Nova Institute’s Complaints and Appeals Policy (n.d.). [Link to the policy should be provided by Nova Institute].

[One relevant scholarly reference from 2016-2023]

[One more relevant scholarly reference from 2016-2023]

STUDENT PACK

. What is the purpose of this document?
The Student Pack is the document you, the student, needs to complete to demonstrate competency. This document includes the context and conditions of your assessment, the tasks to be completed by you and an outline of the evidence to be gathered.

The information includes the following:

1. Information related to the unit of competency
2. Guidelines and instructions to complete each task and activity

These documents are designed after conducting thorough industry consultation. Students are encouraged to evaluate this document and provide constructive feedback to their training organisation if they feel that this document can be improved.

ASSESSMENT INFORMATION for students
1.1 How you will be assessed

The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.

The Graduate Diploma is at Level 8 on the Australian Qualifications Framework. This means that course design, delivery and assessment must meet the specifications of Level 8 in the AQF – see https://www.aqf.edu.au/sites/aqf/files/aqf-2nd-edition-january-2013.pdf

Graduates of a Graduate Diploma will have advanced knowledge within a systematic and coherent body of knowledge that may include the acquisition and application of knowledge and skills in a new or existing discipline or professional area.

They will have:
• cognitive skills to review, analyse, consolidate and synthesise knowledge and identify and provide solutions to complex problems
• cognitive skills to think critically and to generate and evaluate complex ideas
• specialised technical and creative skills in a field of highly skilled and/or professional practice
• communication skills to demonstrate an understanding of theoretical concepts • communication skills to transfer complex knowledge and ideas to a variety of audiences

The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at this standard.
Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example, a written activity, case study, or demonstration and observation.

The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.

What happens if your result is ‘Not Yet Satisfactory’ for one or more assessment tasks?
Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.
In the case that one or more of your assessments has been marked ‘NYS’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.

What if you disagree on the assessment outcome?
You can appeal against the decision made on your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a unit of competency and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.

Your trainer will outline the appeals process, which is available to the student. Nova Institute’s Complaints and Appeals Policy is on the Nova Institute website. You can request a form from Reception to make an appeal and submit it to your trainer, the course coordinator, or the Student Support Officer. Nova will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.

What if I believe I am already competent before training?
If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).

How should I format my assessments?
Your assessments should be typed in an 11 or 12 point size font for ease of reading. You must include a footer on each page with the complete student name (not just a first name), unit code and date. Your assessment needs to be submitted as an electronic copy as requested by your trainer. Your trainer will provide you with an email address to send it to.

How long should my answers be?
The length of your answers will be guided by the description in each assessment.

Use the word count function in Microsoft Word to check the number of words in your answer. Your answers must not be too long or too short.

How should I reference the sources of information I use in my assessments?
Include a reference list at the end of your work on a separate page. You MUST reference the sources you have used in your assessments in the Harvard Style (see Nova Website) and provide a reference list.

ASSESSMENTS THAT DO NOT HAVE APPROPRIATE REFERENCING WILL NOT BE ACCEPTED. If you have problems referencing your assessment, see your trainer or the Training and Compliance Manager for help.

1.2 Guide to satisfactory assessment completion

The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.

Assessment Method Satisfactory Result Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions All questions answered correctly Incorrect answers for one or more questions
Answers address the question in full; referring to appropriate sources from your Learner Guide, textbooks and e-journals. and/or workplace Answers do not address the question in full. Does not refer to appropriate or correct sources.
Answers address the question at the level of the qualification in the required domain, e.g. if asked to analyse, the answer contains analysis rather than a statement. Answers do not address the question at the level of the qualification in the required domain, e.g. provides a list of factors when asked to analyse factors.
Written Activity The assessor will mark the activity against the detailed guidelines/instructions Does not follow guidelines/instructions
Attachments if requested are attached Requested supplementary items are not attached
All requirements of the written activity are addressed/covered. Response does not address the requirements in full; is missing a response for one or more areas.
Responses must refer to appropriate sources from your student workbook, textbooks and e-journals. and/or workplace One or more of the requirements are answered incorrectly.
Does not refer to or utilise appropriate or correct sources of information
Responses must show the level of analysis required for a graduate diploma, rather than description, or merely quoting sources. Responses are descriptive rather than analytic.
Uses material from other sources but does not use it in analysis or to develop an argument to support an opinion.
Case Study All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study. Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.
Answers address the question in full; referring to appropriate sources from your student workbook, textbooks and e-journals. and/or workplace Answers do not address the question in full; do not refer to appropriate sources.
Attachments if requested are attached Requested supplementary items are not attached

1.3 If your assessment is NYC

• Where a student’s answers are deemed not yet satisfactory after the first attempt, a resubmission attempt will be allowed.
• If a third submission is required, the student must pay the reassessment fee of $200

Assessment Cover Sheet BSBLDR812 Develop and cultivate collaborative partnerships and relationships
Assessment Cover Sheet
Student’s name:
Assessors Name: Date:
Is the Student ready for assessment? Yes No
Has the assessment process been explained? Yes No
Does the Student understand which evidence is to be collected and how? Yes No
Have the Student’s rights and the appeal system been fully explained? Yes No
Have you discussed any special needs to be considered during assessment? Yes No
The following documents must be completed and attached
 Knowledge Test Checklist
The student will complete the written activity provided to them by the assessor.
The Written Activity Checklist will be completed by the assessor. S NYS
 Task 2 – Project Checklist
The student will complete the practical activity provided to them by the assessor.
The Practical Activity Checklist will be completed by the assessor. S NYS
 Task 3 – Skills Checklist
The student will answer a range of questions.
The Questioning Checklist will be completed by the assessor. S NYS

I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by the RTO:
Overall Outcome Competent Not yet Competent
Student Signature: Date:
Assessor Signature: Date:

Result and Feedback

Feedback to Student:

Overall Outcome Competent Not yet Competent
Assessor Signature: Date:

Assessment method-based instructions and guidelines: Knowledge Test
• .

Assessment Task 1: Knowledge Test

Instructions for answering the written questions:

• This is an individual assessment.
• To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.
• Complete a written assessment consisting of a series of questions.
• You will be required to answer all the questions correctly.
• Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.
• Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.
• Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.
• You must write your responses in your own words.
• Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used. To be assessed as Satisfactory in this assessment task, all questions must be answered correctly.
• When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source

Provide your response to each question in the box below.

Q1: Answer the following question:
Explain the legislative and regulatory requirements to establish a partnership agreement in 200-250 words.

Q2: Answer the following question:
What are the legislative and regulatory requirements for registering a partnership business? Write your answer in 100-150 words.

Q3: Scenario:
You are working on a project. As per the project task requirements, you are required to integrate a risk management plan into your project.
Q: Explain the seven (7) risk management principles that you would consider when integrating a risk management plan in your project in 300-350 words.

Q4: Explain the purpose of an organisation’s mission, vision and value statements. Write your answer in 100-150 words.

Q5: How does the mission, vision and values guide the strategic direction and objectives of the organization? Write your answer in 200-250 words.

Q6: What is the purpose of an organisational purpose statement? Why is it important? Write your answer in 350-400 words.

Q7: Why is it important to align your organisation’s and partner organisation’s mission, purpose, values, objectives and strategies? Write your answer in 150-200 words.

Q8: What is the difference between collaboration and participation? Write your answer in 100-150 words.

Q9:. Explain any five (5) techniques that cultivate collaborative relationships and partnerships in 250-300 words.

Q10: Explain the following common data collection methods relevant to the development of a collaborative partnership in 250-300 words.
a) Interviews
b) Focus groups
c) Questionnaires and surveys

Q11: Explain any following communication techniques to conduct stakeholder consultations in 150-200 words.
a) Scheduling a meeting
b) Send out a newsletter.
c) Project summary report

Q12: Discuss the communication techniques to foster collaborative partnerships in 250-300 words.

Q13: What is emotional intelligence? What is its relationship to individual and team effectiveness? Write your answer in 250-300 words.

Q14: What are the four (4) four stages of transformational change in an organisation? How can these stages be managed? Write your answer in 200-250 words.

Q15 Explain the different stages of change management in 450-500 words.

BSBLDR812 Develop and cultivate collaborative partnerships and relationships

ASSESSMENT 1 – Knowledge Test Checklist
Student’s Name
Assessor’s name:
Satisfactory response: Yes No
1 Explain the legislative and regulatory requirements to establish a partnership agreement  
2 Explain the legislative and regulatory requirements for registering a partnership business?  
3 Explain the seven (7) risk management principles that you would consider when integrating a risk management plan in your project  
4 Explain the purpose of an organisation’s mission, vision and value statements.
 
5 How does the mission, vision and values guide the strategic direction and objectives of the organisation?  
6 What is the purpose of an organisational purpose statement? Why is it important?  
7 Why is it important to align your organisation’s and partner organisation’s mission, purpose, values, objectives and strategies?  
8 What is the difference between collaboration and participation?  
9 Explain any five (5) techniques that cultivate collaborative relationships and partnerships  
10 Explain the following common data collection methods relevant to the development of a collaborative partnership:
a) Interviews
b) Focus groups
c) Questionnaires and surveys  
11 Explain the following communication techniques to conduct stakeholder consultations in 150-200 words.
a) Scheduling a meeting
b) Sending out a newsletter.
c) Project summary reporting  
12 Discuss the communication techniques to foster collaborative partnerships.  
13 What is emotional intelligence?  
What is its relationship to individual and team effectiveness?  
14 What are the four (4) four stages of transformational change in an organisation??  
15 How can these stages be managed?  
16 Explain the different stages of change management  
Feedback to Student:

Result  Satisfactory  Not Yet Satisfactory
Assessor’s Signature: Date:

Pre-Assessment Checklist: Task 2 – Skills Test – Research Report
The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.
Section 1: Information for Students
☐ Make sure you have completed the necessary prior learning before attempting this assessment.
☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.
☐ Make sure you understand what evidence is required to be collected and how.
☐ Make sure you know your rights and the Complaints and Appeal process.
☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).
☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).
☐ Make sure that you have all the required resources needed to complete this assessment task.
☐ The due date of this assessment task is in accordance with your timetable.
☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.
☐ The request for an extension to submit your assessment work must be made before the due date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.
☐ I do require reasonable adjustment
☐ I do not require reasonable adjustment

Declaration (Student to complete)
☐ I confirm that the purpose and procedures of this assessment task has been clearly explained to me.
☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.
☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.
☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.
☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.
☐ I confirm I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Skills Test – Research Report
Assessment type

• Skills Test – Research Report
Instructions provided to the student:

Assessment task description:

• This is the second (2) task you must successfully complete to be deemed competent in this unit of competency.
• This assessment task comprises a research report.
• The student is required to complete a research report on potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
• You must attempt all criteria to the required level, e.g. the assessment criteria mentioned in the performance checklist needs to be deemed satisfactory in this task.
• For your trainer/assessor to assess your competency in this assessment task, you must prepare your report by following all instructions outlined.
• You will receive your feedback within two weeks, and you will be notified by your trainer/assessor when results are available.

Applicable conditions:

• You will be assessed independently on this assessment task.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• As you complete this assessment task, you are predominately demonstrating your knowledge and skills to your trainer/assessor.
• The trainer/assessor may ask you relevant questions during this assessment task.

Resubmissions and reattempts:

• Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
• The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
• For more information, please refer to the Training Organisation’s Student Handbook.

Location:

• This assessment task may be completed in:

☐ a classroom
☐ learning management system (i.e. Moodle),
☐ workplace,
☐ or an independent learning environment.

• Your Trainer/Assessor will provide student further information regarding the location for completing this assessment task.

Purpose of the assessment

The purpose of this assessment task is to assess the students’ knowledge and skills essential to prepare a research report on potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.

• Skills to research and assess legislative and regulatory requirements related to the development of collaborative partnerships and relationships with business and industry stakeholders.
• Skills to define risk management principles related to the development of collaborative partnerships and relationships and evaluate potential risks.
• Skills to assess the relationship between the organisational and partner organisation’s mission, purpose, values, objectives and strategies.
• Skills to evaluate and define techniques that cultivate collaborative relationships and partnerships
• Skills to research and define common data collection methods to gather information regarding the potential collaborative partnerships and relationships.
• Skills to evaluate and define communication techniques to foster partnership and conduct stakeholder consultations
• Skills to assess the need for promoting emotional intelligence in the workplace and its relationship to individual and team effectiveness
• Skills to research and define the organisational transformation and the management of the stages of change if the training organisation decides to engage in collaborative partnerships and relationships with business and industry stakeholders.
Task instructions

• This assessment task aims to assess the students’ skills to prepare a research report on potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
• The student will take on the Operations Manager in the training organisation.
• The trainer/assessor can either provide the training organisation’s strategic plan to the student or can provide the strategic plan given in Appendix C.
• The trainer/assessor will familiarise you with the training organisation’s operations and provide you with information regarding the strategic objectives.
• The student must use the templates provided to document their responses.
• Word-limit to complete the research report is 1500-1800 words.
• The trainer/assessor must assess the student using the performance checklist provided.

Assessment Task 2: Skills Test – Research Report

Skills Test – Research Report
This assessment requires you to take on the role of an Operations Manager in your training organisation.
You are required to complete a research report on potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders for your training organisation.
Before the preparation of the research report, you must analyse the training organisation’s strategic plan.
For trainer/assessor:
The trainer/assessor can either provide the training organisation’s strategic plan to the student or can provide the strategic plan given in Appendix C.

During the preparation of the research report, you will be required to:
• Consult a range of internal stakeholders to identify the training organisation’s business strategic direction and objectives.
• Conduct online research and analyse the procedures that the training organisation can use to develop and maintain strategic business networks.
Note: The purpose of this research report to participate and carry out workplace-related activities and tasks, using your training organisation as an example of existing workplace and workplace personnel such as trainers/assessors and other nominated individuals by them as the stakeholders required to complete this assessment task.
The research report should be based on the information provided in the scenario and description sections.
Scenario
To be a successful and sustainable training organisation, all training organisations should look into opportunities to establish collaborative partnerships and relationships with business and industry stakeholders. This helps the training organisation to achieve their desired strategic objectives and open up opportunities for further growth.
The training organisation has assessed that developing and cultivating collaborative partnerships are essential for the achievement of its strategic objectives and future growth. The training organisation wants to analyse the potential to develop collaborative partnerships and relationships with business and industry stakeholders.
The training organisation has hired you as the Operations Manager, and the General Manager has allocated you with the task to analyse potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders and prepare a report based on the analysis conducted. As an Operations Manager, your job role requires you to:
• Research and assess legislative and regulatory requirements related to the development of collaborative partnerships and relationships with business and industry stakeholders.
• Define risk management principles related to the development of collaborative partnerships and relationships and evaluate potential risks.
• Assess the relationship between the organisational and partner organisation’s mission, purpose, values, objectives and strategies.
• Evaluate and define techniques that cultivate collaborative relationships and partnerships
• Research and define common data collection methods to gather information regarding the potential collaborative partnerships and relationships.
• Evaluate and define communication techniques to foster partnership and conduct stakeholder consultations
• Assess the need for promoting emotional intelligence in the workplace and its relationship to individual and team effectiveness
• Research and define the organisational transformation and the management of the stages of change if the training organisation decides to engage in collaborative partnerships and relationships with business and industry stakeholders.

Description of the activity:
This activity requires the student to prepare a research report on potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders for your training organisation.
You will take on the role of the Operations Manager in your training organisation.
Your report must follow the below-given guidelines:
• The report must be prepared using Template 1 provided. The word limit to complete the report is 1500-1800 words.
• Start with an introduction, then move on to supporting body paragraphs. Write a conclusion and cite your sources.
• You must only use authentic and verifiable information.
• The report should be presented in the provided format.
• Proofread it.
• Always make sure to run your ideas by your trainer/assessor to make sure that it is okay that you approach the report in this way.
• Your report must contain original content and should not be a “copy” of someone else’s work.
• You must use Harvard style referencing in the report.

To prepare the report, you must use Template 1 and follow the steps given below:
• Step 1: Analyse the strategic plan of the training organisation and define potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
o Analyse and define the strategic objectives of the training organisation.
o Define two (2) potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
• Step 2: Research and assess legislative and regulatory requirements related to the development of collaborative partnerships and relationships with business and industry stakeholders.
o Conduct online research and assess legislative and regulatory requirements related to the development of collaborative partnerships and relationships with business and industry stakeholders.
o Define the legislative and regulatory requirements related to the development of collaborative partnerships and relationships with business and industry stakeholders.
• Step 3: Define risk management principles related to the development of collaborative partnerships and relationships and evaluate potential risks.
o Research and define risk management principles applicable to the development of collaborative partnerships and relationships.
o Identify three (3) potential risks associated with the development of collaborative partnerships and relationships.
o Evaluate the potential consequence of each risk identified.
• Step 4: Conduct online research and define the relationship between the organisational and partner organisation’s mission, purpose, values, objectives and strategies.
• Step 5: Evaluate and define techniques that cultivate collaborative relationships and partnerships.
o Evaluate the potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
o Define the techniques that cultivate collaborative relationships and partnerships.
• Step 6: Research and define common data collection methods to gather information regarding the potential collaborative partnerships and relationships.
o Conduct online research and define common data collection methods that would be used to gather information regarding the potential collaborative partnerships and relationships.
• Step 7: Evaluate and define communication techniques to foster partnership and conduct stakeholder consultations.
o Evaluate the communication techniques that will be used to foster partnership and define communication techniques to foster partnership.
o Define the communication techniques that will be used to conduct stakeholder consultation.
• Step 8: Assess the need for promoting emotional intelligence in the workplace and its relationship to individual and team effectiveness.
o Conduct research and define the need for promoting emotional intelligence in the workplace and its relationship to individual and team effectiveness.
o Define the emotional intelligence skills that should be focused on when providing training to the staff member.
• Step 9: Research and define the organisational transformation and the management of the stages of change if the training organisation decides to engage in collaborative partnerships and relationships with business and industry stakeholders.
o Conduct online research and define the different stages of organisational transformation.
o Define the management of the stages of change if the training organisation decides to engage in collaborative partnerships and relationships with business and industry stakeholders.

Your report must include the following:
• Introduction to the report. Include the following information:
o Your research topic
o Background information
o Objectives of writing the report
• Body of the report. Include the following information:
o Strategic objectives of the training organisation.
o Two (2) potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
o Legislative and regulatory requirements related to the development of collaborative partnerships and relationships with business and industry stakeholders.
o Risk management principles applicable to the development of collaborative partnerships and relationships.
o Three (3) potential risks associated with the development of collaborative partnerships and relationships.
o Potential consequence of each risk identified.
o Relationship between the organisational and partner organisation’s mission, purpose, values, objectives and strategies.
o Evaluation of the potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
o Techniques that cultivate collaborative relationships and partnerships.
o Common data collection methods that would be used to gather information regarding the potential collaborative partnerships and relationships.
o Communication techniques that will be used to conduct stakeholder consultation.
o Need for promoting emotional intelligence in the workplace and its relationship to individual and team effectiveness.
o Emotional intelligence skills that should be focused on when providing training to the staff member.
o Different stages of organisational transformation.
o Management of the stages of change if the training organisation decides to engage in collaborative partnerships and relationships with business and industry stakeholders.
• References and bibliography (Harvard style – Any five references)

Template: Research report:
Research report (1200-1500 words)
Introduction to the report
• Your research topic
• Background information
• Objectives of writing the report
Body of the report:
• Strategic objectives of the training organisation.
• Two (2) potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
• Legislative and regulatory requirements related to the development of collaborative partnerships and relationships with business and industry stakeholders.
• Risk management principles applicable to the development of collaborative partnerships and relationships.
• Three (3) potential risks associated with the development of collaborative partnerships and relationships.
• Potential consequence of each risk identified.
• Relationship between the organisational and partner organisation’s mission, purpose, values, objectives and strategies.
• Evaluation of the potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
• Techniques that cultivate collaborative relationships and partnerships.
• Common data collection methods that would be used to gather information regarding the potential collaborative partnerships and relationships.
• Communication techniques that will be used to conduct stakeholder consultation.
• Need for promoting emotional intelligence in the workplace and its relationship to individual and team effectiveness.
• Emotional intelligence skills that should be focused on when providing training to the staff member.
• Different stages of organisational transformation.
• Management of the stages of change if the training organisation decides to engage in collaborative partnerships and relationships with business and industry stakeholders.
References and bibliography (Harvard style – Any five references)

Performance Criteria/Performance Checklist: Research Report
This task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence S N/S Trainer/Assessor to complete
(Comment and feedback to students)
a) Analysed the strategic plan of the training organisation and defined potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
• Analysed and defined the strategic objectives of the training organisation.
• Defined two (2) potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
 
b) Researched and assessed legislative and regulatory requirements related to the development of collaborative partnerships and relationships with business and industry stakeholders.
• Conducted online research and assess legislative and regulatory requirements related to the development of collaborative partnerships and relationships with business and industry stakeholders.
• Defined the legislative and regulatory requirements related to the development of collaborative partnerships and relationships with business and industry stakeholders.  
c) Defined risk management principles related to the development of collaborative partnerships and relationships and evaluated potential risks.
• Researched and defined risk management principles applicable to the development of collaborative partnerships and relationships.
• Identified three (3) potential risks associated with the development of collaborative partnerships and relationships.
• Evaluated the potential consequence of each risk identified.
 
d) Conducted online research and define the relationship between the organisational and partner organisation’s mission, purpose, values, objectives and strategies.
 
e) Evaluated and defined techniques that cultivate collaborative relationships and partnerships.
• Evaluated the potential opportunities to develop collaborative partnerships and relationships with business and industry stakeholders.
• Defined the techniques that cultivate collaborative relationships and partnerships.
 
f) Researched and defined common data collection methods to gather information regarding the potential collaborative partnerships and relationships.
• Conducted online research and defined common data collection methods that would be used to gather information regarding the potential collaborative partnerships and relationships.
 
g) Evaluated and defined communication techniques to foster partnership and conduct stakeholder consultations.
• Evaluated the communication techniques that will be used to foster partnership and define communication techniques to foster partnership.
• Defined the communication techniques that will be used to conduct stakeholder consultation.
 
h) Assess the need for promoting emotional intelligence in the workplace and its relationship to individual and team effectiveness.
• Conducted research and define the need for promoting emotional intelligence in the workplace and its relationship to individual and team effectiveness.
• Defined the emotional intelligence skills that should be focused on when providing training to the staff member.
 
i) Researched and defined the organisational transformation and the management of the stages of change if the training organisation decides to engage in collaborative partnerships and relationships with business and industry stakeholders.
• Conducted online research and define the different stages of organisational transformation.
• Defined the management of the stages of change if the training organisation decides to engage in collaborative partnerships and relationships with business and industry stakeholders.
 
j) An introduction was provided to the research report. Included the following information:
• Your research topic
• Background information
• Objectives of writing the report  
k) Harvard style references were used.  

The student’s performance was:  Not satisfactory
 Satisfactory
Feedback to student:

Student signature
Observer signature

Assessment Results Sheet
Outcome First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Second attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)
Feedback:

Student Declaration • I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.
• I have kept a copy of all relevant notes and reference material that I used as part of my submission.
• I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.
• I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.
• All appeal options have been explained to me.
Student Signature

Date

Trainer/Assessor Name
Trainer/Assessor Declaration I hold:

☐ Vocational competencies at least to the level being delivered
☐ Current relevant industry skills
☐ Current knowledge and skills in VET, and undertake
☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature
Date

Office Use Only Outcome of Assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Pre-Assessment Checklist: Task 3 – Skills Test
The purpose of this checklist
The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.
Section 1: Information for Students
☐ Make sure you have completed the necessary prior learning before attempting this assessment.
☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.
☐ Make sure you understand what evidence is required to be collected and how.
☐ Make sure you know your rights and the Complaints and Appeal process.
☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).
☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).
☐ Make sure that you have all the required resources needed to complete this Assessment Task (AT).
☐ The due date of this assessment task is in accordance with your timetable.
☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.
☐ The request for an extension to submit your assessment work must be made before the due date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.
☐ I do require reasonable adjustment
☐ I do not require reasonable adjustment

Declaration (Student to complete)
☐ I confirm that the purpose and procedures of this assessment task has been clearly explained to me.
☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.
☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.
☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.
☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.
☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Skills Test
Assessment type

• Skills Test
Instructions provided to the student:

Assessment task description:

• This is the third (3) assessment task you must successfully complete to be deemed competent in this unit of competency.
• This assessment task is a skills test.
• You are required to complete a set of activities to develop and cultivate collaborative partnerships in this assessment task.
• You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available.
• You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.

Applicable conditions:

• This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test).
• You will be assessed independently on this assessment task.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor.
• Your trainer/assessor may ask you relevant questions during this assessment task

Resubmissions and reattempts:

• Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
• The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
• For more information, please refer to the Training Organisation’s Student Handbook.

Location:

• This assessment task may be completed in:

☐ a classroom
☐ learning management system (i.e. Moodle),
☐ workplace,
☐ simulated work environment,
☐ or an independent learning environment.

• Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.

Purpose of the assessment

The purpose of this assessment task is to develop and cultivate collaborative partnerships in a range of contexts and industry settings.

• Skills to establish partnership requirements in collaboration with partners according to regulatory, employment and organisational requirements
• Skills to plan partnership activity and reporting systems to review results of partnership activity
• Skills to develop collaborative approaches to enhance individual, team and organisational outcomes
• Skills to analyse results of partnership activity and implement improvements to the partnership.
Task instructions

• This assessment task aims to assess the students’ skills essential to complete a set of activities to develop and cultivate collaborative partnerships.
• The student will take on the role of the Operations Manager.
• The trainer/assessor will take on the role of the General Manager.
• The trainer/assessor will assign two staff members to the student and allocate them the role of the partners.
• The student must use the templates provided to document their responses.
• The student must follow the word limits specified in the templates.
• The trainer/assessor must assess the student using the performance checklist provided.

Assessment Task 3: Skills Test
Skills Test:
This assessment requires the student to complete a set of activities given in this assessment task based on the information given in the case study. These activities will provide an opportunity for the student to develop and cultivate a collaborative partnership for the organisation given in the case study. This includes:
• Establishing partnership requirements in collaboration with partners according to regulatory, employment and organisational requirements
• Planning partnership activity and reporting systems to review results of partnership activity
• Developing collaborative approaches to enhance individual, team and organisational outcomes
• Analysing results of partnership activity and implementing improvements to the partnership.
Introduction
“Online Media Solutions” is a new marketing and web development business based in Melbourne, Australia.
The business will operate in the web service industry to offer superior and unique services to small businesses and institutions (B2B business model). Our experience and expertise in web sales and e-commerce will give us the backing to provide solutions that are currently lacking in the market.
There is an all-time high demand for web development and marketing for small businesses with signs of rising further. Interestingly, few web developers have taken advantage of this opportunity, leaving the industry with no dominant participants.
The projects’ high costs and the focus on more prominent companies and institutions could contribute to why this market remains untapped. We will have a system that will reduce the project costs dramatically, allowing us to offer quality services at reduced costs.
Business plan
Business plan excerpt
Company details:
Company name: Online Media Solutions, Pty. Ltd
Company address: 2/10 Lawn court, Craigieburn, 3064, VIC
Mission
• Provide best-in-class design services
• Make a positive impact on our customer businesses
• Be respected and admired by peers
Our vision
To provide best-in-class web design and development services in a simple, effective, and cost-effective manner to the target audience.
Objectives
The objectives of Online Media Solutions are as follow:
• To exceed customer expectations.
• To provide cost-effective and quality services to our clients.
• Build and maintain long-term relationships with the clients.
• To increase operational efficiency.
• To venture into new markets based on the opportunities identified.
Keys to Success
• We will offer quality web services to small businesses and institutions at affordable prices.
• To build and tailor our services to small businesses.
• Positioning as a viable solution alternate to more established brands
Services
We currently offer the following services to our clients:
• Interface and Web Design
• Graphics design
• Website development
• Domain and web hosting
• Video editing
• Blog development
• Search engine optimisation
• E-commerce
Values
• Quality service to our clients
• Integrity & Accountability
• Reliability
• Quality
• Innovation
• Respect
Strategic directions
The strategic direction of ONLINE MEDIA SOLUTIONS is to achieve its mission and vision is through:
● Increasing operational efficiency
● Engaging with customers through quality research and understanding supported by marketing techniques.
● Establishing a reputation for exceptional customer service and end to end solutions
● Supporting people to perform via training and performance management
● Controlling costs through operational efficiency
Organisational structure and expertise
The foundation team has 30 team members. The business has three (3) departments:
• IT department
• Marketing department
• HR department
All three (3) departments are managed by Managers who are experienced and experts in commercial web development and business-to-business sales. Further, the team members have years of experience working for MNCs.
The finance work is outsourced. Further, the organisation will establish a partnership with a call centre and provide 24/7 customer service to its clients.
All the departmental managers’ report to the Operations.

Business model
“Online Media Solutions” is a full-service web solutions provider for businesses. The company offers services through the mode of its B2B engagements.
B2B services:
“Online Media Solutions” service portfolio includes Web Design, Graphics design, Website development, Domain and web hosting, 2d & 3d animation, Blog development, Search engine optimisation and E-commerce. The project cost will be estimated by the appropriate number of hours needed to complete the project.
The sales team will aggressively track prospective clients and sell the services provided for businesses.
Operational model and strategies
B2B engagements
Lead generation – Lead generation refers to creating and generating prospective consumer interest or inquiry into a business’s products or services. This will be done by building a database of prospective customers using social networks, business listings, internet search etc.
Sales pitch – A sales pitch is a line of talk that attempts to persuade someone or something with a planned sales presentation strategy of a product or service designed to initiate and close a product and service sale. Sales professionals prepare and give a sales pitch using the following methods:
• Face to face meetings
• E-mailing marketing contacts from the leads

Organisational strategy/Strategic plan excerpt
Strategic plan excerpt (2021-2023)
Mission
We aim to deliver quality solutions through our highly skilled team with a technical foundation. We are bound to help hundreds of our clients impress their customers and improve their online image worldwide. We are looking forward to providing solutions to our customers at very low as well as affordable costs.
Our vision
Our professional team is very specialised and expertise to deliver solutions not only for leading brands but also for non-profit organisations and innovative start-up businesses. We are aiming to reach an elevated level of success ratio while providing unique yet creative solutions to our customers.
Values
● Quality service to our clients
● Integrity & Accountability
● Reliability
● Quality
● Innovation
● Respect
Strategic directions
The strategic direction of ONLINE MEDIA SOLUTIONS is to achieve its mission and vision is through:
● Increasing operational efficiency
● Engaging with customers through quality research and understanding supported by marketing techniques
● Establishing a reputation for exceptional customer service and end to end solutions
● Supporting people to perform via training and performance management
● Controlling costs through operational efficiency
Competitive Advantage
The fact that our services target small businesses gives us an edge over our competitors. By setting up strategic alliances with some of the web and Internet-related companies, we will offer our customers efficient and affordable web services that will meet their demands.

Strategic objectives and organisational goals
1. To generate revenues of $800,000 by the end of our first year of operations.
1.1. Generate sales of $800,000 by the end of the year.
1.2. Establish strategic partnerships with Internet service providers and companies in computer consultancy and promote services to generate revenue.

2. To attain a net profit of 18% in the first year, 32% in the second year and 40% in the third year.
2.1. Maintain profitability by implementing processes that decrease operating costs.
2.2. Implement cost tracking systems to increase operational efficiency.

3. Provide 24/7 customer service to the clients
3.1. Maximise customer satisfaction by providing 24/7 customer service to the clients.
3.2. Develop partnerships with call centre and provide 24/7 customer service to the clients.

4. Maintain professional growth and development of the staff members
4.1. Arrange training and professional development sessions to ensure the growth and development of staff members.
4.2. Establish a partnership with organisations offering professional development programs for the ongoing development of staff members.
Key performance indicators
● $ in sales
● % profits
● % customer satisfaction rate
● % increase in customer base
● % increase in employee performance
● % decrease in conflict
Implementation (How to make strategy a habit)
● Appoint a strategic plan manager
● Hold people accountable (now that they are able)
● Put in place an incentive compensation plan
● Coach for achievement
● Empower managers.
● Hold effective strategy meetings – first Mondays Hold annual retreat – the second week in December

Partnerships based on strategic objectives.
Online Media Solutions have the following existing partnerships:
● Online Media Solutions has a partnership with an Indian call centre, “Info centre”, that handle customer inquiries and issues. This call centre operated 24/7.
● Online Media Solutions established four strategic partnerships with two Internet service providing companies and another two with computer consultancy firms. We intend to use the alliances to attract more businesses and referrals from our competitors.
Need for further partnership based on strategic objectives:
● Online Media Solutions need to establish a partnership with two (2) organisations offering professional development programs for the ongoing development of staff members. The professional development sessions will be focused on the following skills:
• Critical thinking
• Emotional intelligence
• Conflict resolution
• Collaboration and workplace relationships
• Interpersonal skills
Each professional development session is to be delivered over the period of the next six months.
Policies and procedures for partnership processes and activities
Purpose
This policy and procedure provide a framework for establishing, managing and evaluating partnership agreements to maximise their potential benefit. This document will ensure partnership agreement:
• activities offer value in terms of return on investment and are aligned with the organisation’s values and strategic goals
• opportunities are effectively coordinated and assessed fairly and comprehensively, and
• are effectively managed and systematically evaluated to meet the organisation’s ongoing needs
Scope
This policy and procedure applies to
• employees
• partnership agreements
Policy statement
Purpose of partnership agreements
• The organisation’s partnership agreements support the achievement of strategic goals.
• Partnership agreements are used as an important tool to raise awareness and the profile of the organisation, enhance reputation ad access target markets. As such, partnership agreements require formal management and involvement by senior and other relevant employees.
• Formal partnership documents set out objectives, responsibilities and mechanisms for managing the partnership and ensure that all parties are aware of the requirements and implications of the partnership and demonstrates a commitment to agreed outcomes.
Types of partnership agreements
Partnership agreements may be established in the form of a Memorandum of Understanding (MOU) (non-legally binding) or a contractual (legally-binding) partnership agreement with a partner external to the organisation. Unless a MOU is specifically required, the appropriate partnership agreement should be developed as the first preference for an agreement between partners.
Conditions required for partnership agreements
All partnerships must possess the following core criteria:
• benefits the organisation as a whole
• is consistent with the organisation’s strategic direction, core values and brand attributes
• creates opportunities for the organisation to build relationships with organisations and leaders
• provides opportunities for employee and/or student participation
• delivers mutually beneficial outcomes
• enhances the organisation’s reputation and profile
• contains clear and unambiguous outcomes, and
• includes evaluation/review mechanisms.
Developing, approving and managing partnership agreements
• The proposed partnership is assessed as requiring a contractual partnership agreement; the business area must work with their Operations Manager to draft and/or review the legal agreement.
• All contractual partnership agreements must include specific provision for terminating the agreement under circumstances that minimise potential adverse consequences for a training organisation.
• Termination and exit from partnerships must comply with Australian and international regulatory obligations for the parties covered under the agreement.
• The business area is responsible for developing and managing the partnership agreement, in consultation with the relevant office, which includes:
o ensuring the agreement is strategically aligned to the organisation’s interests
o identifying risks in accordance with the Risk Management Policy and Enterprise Risk Management Framework
o demonstrating consultation with all relevant stakeholders
o liaising with the external partner/s regarding the proposed relationship and relative activities agreed to by the organisation and negotiating a final agreement with the external partner
o ensuring systems and processes are in place to manage students and business arrangements during the term of the contract
o ongoing management such as relationship management, negotiations, performance and accountability
o seeking legal advice regarding the agreement
o arranging approvals and signatures
o taking all relevant steps to ensure compliance by the organisation and partner within the terms of the agreement
o resolving issues that arise during the term of the agreement
o performance monitoring, evaluation and reporting in relation to the partnership agreement
o recording all relevant information in the organisation’s database/s and record management systems, and
o ensuring relevant employees are up-to-date with partnership arrangements and requirements.
Evaluating partnership agreements
• Business areas responsible for managing partnership agreements must identify and provide sufficient support to enable appropriate reporting and evaluation.
• All partnership agreements, including MOUs, must be reviewed after 12 months from the date of execution and every 12 months thereafter and recommended to the delegated authority if the partnership is continuing or being discontinued.
• When evaluating an MOU, the need or otherwise to establish it as a contractual partnership agreement must be considered.
• Ongoing partnership agreements must be evaluated annually, and, where relevant, such reviews must incorporate feedback from employees serviced by the partnership.
• The evaluation must be undertaken when each partnership agreement concludes to determine if the partnership activities were successful, e.g. delivered intended outcomes and met all requirements.
• Where the partner or partnership does not meet the financial targets or other requirements as agreed in the partnership agreement, the business area responsible for managing the partnership must terminate the agreement according to its termination provisions.
• The evaluation must be documented and filed in the organisation’s records system for reference when considering future involvement with the same partners or similar agreements.
Your role and responsibilities
You are working as Operations Manager in ‘Online Media Solutions’. You report to the General Manager of the organisation.
The General Manager wants you to develop and cultivate collaborative partnerships for ‘Online Media Solutions’. This includes:
• Establishing partnership requirements in collaboration with partners according to regulatory, employment and organisational requirements.
• Planning partnership activity and reporting systems to review results of partnership activity.
• Developing collaborative approaches to enhance individual, team and organisational outcomes.
• Analysing results of partnership activity and implementing improvements to the partnership.
As part of your job role, you have the following responsibilities:
• Identify new partnerships and assess any existing partnerships according to task objectives, and select partners according to strategic objectives.
• Establish communication strategy, key indicators and feedback processes for evaluating the health of the business partnerships.
• Identify and implement strategies for staff and stakeholder commitment and contribution.
• Identify legal framework and processes for partnership activity in collaboration with partners and plan and allocate resource requirements to accomplish activity with partners.
• Establish processes to resolve conflict in a fair, equitable and collaborative manner between partners and implement reporting systems for reporting results against planned partnership activity outcomes.
• Analyse reporting system results of partner activity against intended outcomes and identify improvements to partnership in collaboration with partners.
• Implement identified improvements to partnership operations.

Skills Test:
This assessment requires the student to complete a set of activities given in this assessment task based on the information given in the case study. These activities will provide an opportunity for the student to develop and cultivate two (2) collaborative partnership for Online Media Solutions. This includes:
• Establishing partnership requirements in collaboration with partners according to regulatory, employment and organisational requirements.
• Planning partnership activity and reporting systems to review results of partnership activity.
• Developing collaborative approaches to enhance individual, team and organisational outcomes.
• Analysing results of partnership activity and implementing improvements to the partnership.
To do so, you must complete the following activities:
• Activity 1: Identify new partnerships and determine partnership outcomes.
• Activity 2: Establish partnership through activity.
• Activity 3: Cultivate partnership performance.
The roles and their responsibilities: Relationships with stakeholders such as General manager and partners
The assessment task requires you to communicate with a number of organisational stakeholders. The main roles applicable to the assessment task includes:
Role number 1: General Manager: The General Manager is the individual who supervises or is in charge of the organisation. They belong to a higher rank or status. Their job role and responsibilities are:
• Assign a team to you to complete the project.
• Assist you in understanding the task requirements.
• Provide you with information about job roles and responsibilities.
• Supervise you in completing the assessment task and requirements.
Role number 2: Partners: The partners are associates that work with the organisation in the achievement of strategic objectives:
• Assist you in completing the project on time.
• Participate in a healthy and open discussion.
• Collaborate with the Operations Manager to establish partnership requirements and communication strategy.
Note:
• The trainer/assessor will take on the role of General Manager.
• The trainer/assessor will assign two staff members to the student and allocate them the role of the partners.
• Each student will be assessed individually for all assessment activities.
Timeframe to complete the project:
Two weeks (You have two weeks to complete the project)
Task requirements
• You will be assessed on your technical knowledge and skills to complete this project
• You will be assessed on working in a team environment and meeting your job role and responsibilities.
• You must follow the instructions provided by the General Manager.
• All individuals must complete their role and assigned responsibilities and meet the specified deadlines.
• The task must be completed in the specified timeframe.

Activity 1: Identify new partnerships and determine partnership outcomes.
This activity requires you to identify new partnerships based on the strategic objectives of the Online Media Solutions and determine partnership outcomes.
To do so, you are required to complete the following parts:
• Part A: Identify new partnerships and assess any existing partnerships.
• Part B: Select partners according to strategic objectives.
• Part C: Establish partnership requirements and communication strategy in collaboration with the partners.
• Part D: Establish key indicators and feedback processes for evaluating the health of the business partnerships.
• Part E: Identify strategies for staff and stakeholder commitment and contribution

Part A: Identify new partnerships and assess any existing partnerships.
This part of the activity requires you to identify new partnerships and assess any existing partnerships according to task objectives.
To do so, you are required to follow the steps given below and document the outcomes using Template 1 provided.
• Step 1: Analyse the organisation’s strategic objective given in the case study and document them using Template 1.
• Step 2: Evaluate the existing partnerships based on the information given in the case study, evaluate their importance to the organisation, and document the outcomes using Template 1.
• Step 3: Identify the need for two (2) new partnerships based on the analysis of the strategic objectives and document them using Template 1.

Template 1: Identify new partnerships and assess any existing partnerships.
Identify new partnerships and assess any existing partnerships
Strategic objective of the organisation

Existing partnerships and their importance (200-250 words)

Need for two (2) new partnerships based on the analysis of the strategic objectives and reason for partnerships (200-250 words)

Part B: Select partners according to strategic objectives.
This part of the activity is a continuation of part A.
This part of the activity requires you to analyse strategic objectives, conduct research, evaluate potential partnership opportunities, and select partners that best meet the organisation’s strategic objectives.
To do so, you are required to follow the steps given below and document the outcomes using Template 2 provided.
• Step 1: Analyse the strategic objective of the organisation given in the case study.
• Step 2: Conduct research and assess the type of partnership that would best meet the organisation’s strategic objectives. Document the outcomes using Template 2. Include the following information:
o Type of partnership that would best meet the organisation’s strategic objectives.
o Reason for selection of the type of partnership.
• Step 3: Conduct research and identify four (4) potential partners based on the strategic objectives and document the outcomes using Template 2.
• Step 4: Analyse the advantages that each partnership will bring to the organisation and select two (2) partners according to the strategic objectives. Document the outcomes using Template 2.
o Advantages that each partnership will bring to the organisation.
o Two (2) selected partners.
o Factors used to analyse each partnership.
o Reason for selection of each partner.

Template 2: Select partners according to strategic objectives
Select partners according to strategic objectives
Type of partnership that would best meet the organisation’s strategic objectives and reason for selection of the type of partnership. (250-300 words)

Four (4) potential partners based on the strategic objectives

Advantages that each partnership will bring to the organisation.
Two (2) selected partners.
Factors used to analyse each partnership.
Reason for selection of each partner.

(500-600 words)

Part C: Establish partnership requirements and communication strategy in collaboration with the partners.
This part of the activity requires you to establish partnership requirements and communication strategy in collaboration with the partners.
Your trainer/assessor will allocate the role of two (2) partners to the staff members.
Instructions for trainer assessor:
• The trainer/assessor must ensure that the staff members are detailed about the following information:
o Case study information, including strategic objectives and partnership requirements.
o Outcomes of part A and part B of this activity.
• The trainer/assessor must observe the student performing this part of the activity.
Instructions for the student:
• The student must lead the discussion.
• The student must use language and non-verbal features to suit the audience.
• The student must use active listening and questioning to seek the views and opinions of the partners.

To establish the partnership requirements and communication strategy, you need to collaborate with the partners and follow the steps given below and complete Template 3 and Template 4.
• Step 1: Establish a communication strategy in collaboration with the partners. Document the communication strategy using Template 3. Include the following information:
o What does the partnership intend to accomplish?
o Who is responsible for partner communication?
o What information must be recorded, and how will it be shared?
o Plan to ensure that communication is reliable, transparent, and timely.
o Communication methods that can be most effectively used.
o What information is needed to be protected, and how can the partner member ensure that it is protected?
• Step 2: Establish partnership requirements in collaboration with partners. Document the partnership requirements using Template 4. Include the following information:
o Legal framework (Legislative and regulatory requirements) to be followed during the collaborative partnership.
o Employment laws that should be complied with during the partnership.
o Organisational requirements (including policies and procedures) that should be followed.
• Step 3: Establish the following processes for partnership and document using Template 4.
o Developing partnerships
o Sustaining partnerships

Template 3: Communication strategy
Communication strategy (700-800 words)
What does the partnership intend to accomplish?

Who is responsible for partner communication?

What information must be recorded, and how will it be shared?

Plan to ensure that communication is reliable, transparent, and timely.

Communication methods that can be most effectively used.

What information is needed to be protected, and how can the partner member ensure that it is protected?

Template 4: Partnership requirements
Partnership requirements
Legislative and regulatory requirements to be followed during the collaborative partnership. (400-500 words)

Employment laws that should be complied with during the partnership. (400-500 words)

Organisational requirements (including policies and procedures) that should be followed. (250-300 words)

Following processes for partnership: (400-500 words)
• Developing partnerships
• Sustaining partnerships

Part D: Establish key indicators and feedback processes for evaluating the health of the business partnerships
This part of the activity is a continuation of part C of this activity.
This part of the activity requires you to establish key indicators and feedback processes for evaluating the health of the business partnerships.
To do so, you are required to follow the steps given below and document the outcomes using Template 5.
• Step 1: Establish the key indicators for evaluating the health of the business partnerships based on the following information given in the case study:
o Strategic objectives
o Strategic metrics
Document the key indicators using Template 5. Include the following information:
o Three (3) key indicators for evaluating the health of the business partnerships.
o How can each key indicator evaluate the health of the business partnerships?
• Step 2: Develop the following feedback processes for evaluating the health of the business partnerships and document using Template 5.
o Process for giving feedback
o Process for receiving feedback
o Processes to provide continuous feedback to stakeholders

Template 5: Key indicators and feedback process
Key indicators and feedback process
Three (3) key indicators for evaluating the health of the business partnerships.
How can each key indicator evaluate the health of the business partnerships?
(400-500 words)

Feedback processes for evaluating the health of the business partnerships. (200-300 words each)
• Process for giving feedback
• Process for receiving feedback
• Processes to provide continuous feedback to stakeholders

Part E: Identify and implement strategies for staff and stakeholder commitment and contribution
This part of the activity requires you to identify and develop strategies for staff and stakeholder commitment and contribution and develop procedures for their implementation.
To do so, you are required to follow the steps given below and document the outcomes using Template 6.
• Step 1: Identify and develop two (2) strategies for staff and stakeholder commitment and contribution. Document the strategies using Template 6.
• Step 2: Develop and document procedures to implement each strategy for staff and stakeholder commitment and contribution (developed in Step 1) using Template 6.

Template 6: Identify and implement strategies for staff and stakeholder commitment and contribution
Two (2) strategies for staff and stakeholder commitment and contribution (300-400 words)

Procedures to implement each strategy for staff and stakeholder commitment and contribution. (400-500 words)

Performance Criteria/Performance Checklist: Activity 1
This task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence S N/S Trainer/Assessor to complete
(Comment and feedback to students)
a) Identified new partnerships and assessed any existing partnerships.
• Analysed the organisation’s strategic objective.
• Evaluated the existing partnerships.
• Identified the need for new partnerships based on the analysis of the strategic objectives.
 
b) Selected partners according to strategic objectives.
• Conducted research and assess the type of partnership that would best meet the organisation’s strategic objectives. Included the following information:
o Type of partnership that would best meet the organisation’s strategic objectives.
o Reason for selection of the type of partnership.
• Conducted research and identified four (4) potential partners based on the strategic objectives.
• Analysed the advantages that each partnership will bring to the organisation and selected partners according to the strategic objectives.
 
c) Established partnership requirements and communication strategy in collaboration with the partners.
• Established a communication strategy in collaboration with the partners.
• Established partnership requirements in collaboration with partners. Included the following information:
o Legal framework (Legislative and regulatory requirements) to be followed during the collaborative partnership.
o Employment laws that should be complied with during the partnership.
o Organisational requirements (including
o policies and procedures) that should be followed.
• Established the following processes for partnership.
o Developing partnerships
o Sustaining partnerships  
d) Established key indicators and feedback processes for evaluating the health of the business partnerships.
• Established the key indicators for evaluating the health of the business partnerships based on the following information given in the case study:
o Strategic objectives
o Strategic metrics
• Documented the key indicators using Template 5. Include the following information:
o Three (3) key indicators for evaluating the health of the business partnerships.
o How can each key indicator evaluate the health of the business partnerships?
• Developed the feedback processes for evaluating the health of the business partnerships.
 
e) Identified and developed strategies for staff and stakeholder commitment and contribution and develop procedures for their implementation.
• Identified and developed two (2) strategies for staff and stakeholder commitment and contribution.
• Developed and documented procedures to implement each strategy for staff and stakeholder commitment and contribution.
 

The student’s performance was:  Not satisfactory
 Satisfactory
Feedback to student:

Student signature
Observer signature

Activity 2: Establish partnership through activity
This activity is a continuation of Activity 1.
This activity requires you to establish the two (2) partnerships selected in Activity 1 – Part B.
To do so, you are required to:
• Part A: Plan partnership activity and reporting systems to review results of partnership activity.
• Part B: Establish processes to resolve conflict.
• Part C: Implement reporting systems for reporting results against planned partnership activity outcomes

Part A: Plan partnership activity and reporting systems to review results of partnership activity.
This part of the activity requires you to plan partnership activity and reporting systems to review the results of the partnership activity.
To do so, you are required to prepare a partnership activity plan. The partnership activity plan must be prepared using ‘Template 7’.
During the preparation of the partnership activity plan, you are required to follow the steps given below and document the outcomes using Template 7:
• Determine five (5) activities to be conducted over the course of the next six (6) months and document using Template 7.
• Determine activity outcomes and document using Template 7.
• Plan and document reporting systems to review results of partnership activity and document using Template 7.
• Determine the key performance indicators to assess each activity and document using Template 7.
• Develop three (3) collaborative approaches to enhance individual, team and organisational outcomes and document using Template 7.

Template 7: Plan partnership activity and reporting systems to review results of partnership activity
Plan partnership activity and reporting systems to review results of partnership activity
Five (5) activities to be conducted over the course of the next six (6) months Activity outcomes KPIs to assess each activity Timeframe

Three (3) collaborative approaches to enhance individual, team and organisational outcomes (400-500 words)

Reporting systems to review results of partnership activity against planned partnership activity outcomes developed in this template (250-300 words)

Part B: Establish processes to resolve conflict.
This part of the activity requires you to establish conflict resolution processes. The conflict resolution processes should be focused on resolving the conflict in a fair, equitable and collaborative manner between partners.
To establish conflict resolution processes, you are required to follow the steps given below and document the outcomes using Template 8.
• Define the five (5) conflict resolution strategies.
• Discuss the steps of the conflict resolution processes to ensure conflicts are resolved in a fair, equitable and collaborative manner between partners.
• Discuss the legislations to be followed during the conflict resolution process and their role in conflict resolution.

Template 8: Conflict resolution processes
Conflict resolution processes
Five (5) conflict resolution strategies (250-300 words)

Conflict resolution processes to ensure conflicts are resolved in a fair, equitable and collaborative manner between partners. (400-500 words)

Two (2) legislations to be followed during the conflict resolution process and their role in conflict resolution (250-300 words)

Part C: Implement reporting systems for reporting results against planned partnership activity outcomes
This part of the activity is a continuation of part A of this activity.
This part of the activity requires you to develop procedures to implement reporting systems for reporting results against planned partnership activity outcomes.
You must develop procedures for reporting implement reporting systems for reporting results against planned partnership activity outcomes using Template 9.
The word limit to complete Template 9 is 500-600 words.

Template 9: Implement reporting systems for reporting results against planned partnership activity outcomes
Procedures for reporting implement reporting systems for reporting results against planned partnership activity (500-600 words)

Performance Criteria/Performance Checklist: Activity 2
This task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence S N/S Trainer/Assessor to complete
(Comment and feedback to students)
a) Planned partnership activity and reporting systems to review results of partnership activity.
• Determined five (5) activities to be conducted over the course of the next six (6) months.
• Determined activity outcomes.
• Planned and documented reporting systems to review results of partnership activity.
• Determined the key performance indicators to assess each activity.
• Developed three (3) collaborative approaches to enhance individual, team and organisational outcomes.
 
b) Established processes to resolve conflict.
• Defined the five (5) conflict resolution strategies.
• Discussed the steps of the conflict resolution processes to ensure conflicts are resolved in a fair, equitable and collaborative manner between partners.
• Discussed the legislations to be followed during the conflict resolution process and their role in conflict resolution.
 
c) Developed procedures to implement reporting systems for reporting results against planned partnership activity outcomes.
 

The student’s performance was:  Not satisfactory
 Satisfactory
Feedback to student:

Student signature
Observer signature

Activity 3: Cultivate partnership performance
Activity context:
The partnership was developed between a professional development association and your organisation. The professional development association delivered seminars on the following skills over the period of six (6) months.
● Critical thinking
● Emotional intelligence
● Conflict resolution
● Collaboration and workplace relationships
● Interpersonal skills
The intended outcomes of the partnership activity are as follow:
● 10% increase in employee productivity
● 20% decrease in organisational conflict
However, after the implementation of the professional development seminars, the following were the reporting system results of partner activity:
● A decrease in conflict was recognised. However, the desired intended outcomes were not achieved.
● Employee productivity remained the same.
Based on the results of the partnership activity, a survey was conducted with the employees to identify their response to the professional development seminars. The following were the outcomes of the survey conducted:
● The professional development sessions provided knowledge to the employees. However, most of the employees suggested on-job training would be the best methods for increasing employee productivity.
● Further, the employees suggested real-time coaching based on actual conflict resolution would help them identify the triggers to the conflict and help them to resolve them before the conflict takes place.
Description of the activity:
This activity is a continuation of Activity 2.
This activity requires the student to cultivate partnership performance.
To do so, you are required to follow the steps given below and document the outcomes using Template 10.
● Analyse the results of partnership activity/reporting system results based on the information given in the Activity context and identify two (2) improvements to partnership and document using Template 10.
● Engage with the partners (staff members who participated in Activity 1) to discuss the improvements to the partnerships and develop steps to incorporate the improvements. Document the steps to incorporate the improvements activity using Template 10.
● Document the steps to implement the identified improvements to partnership operations using Template 10.

Template 10: Cultivate partnership performance
Cultivate partnership performance
Two (2) improvements to partnership operations

Steps to incorporate the two (2) identified improvements (300-400 words)

Steps to implement the two (2) identified improvements to partnership operations (300-400 words)

Performance Criteria/Performance Checklist: Activity 3
This task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence S N/S Trainer/Assessor to complete
(Comment and feedback to students)
a) Analysed the results of partnership activity/reporting system results based on the information given in the Activity context and identified two (2) improvements to partnership.
 
b) Engaged with the partners (staff members and discussed the improvements to the partnerships and develop steps to incorporate the improvements.
 
c) Documented the steps to implement the identified improvements to partnership operations.
 

The student’s performance was:  Not satisfactory
 Satisfactory
Feedback to student:

Student signature
Observer signature

Assessment Results Sheet
Outcome First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Second attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)
Feedback:

Student Declaration • I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.
• I have kept a copy of all relevant notes and reference material that I used as part of my submission.
• I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.
• I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.
• All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name
Trainer/Assessor Declaration I hold:

☐ Vocational competencies at least to the level being delivered
☐ Current relevant industry skills
☐ Current knowledge and skills in VET, and undertake
☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature
Date

Office Use Only The outcome of the assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Pre-Assessment Checklist: Task 4–Work Placement Task

The purpose of this checklist
The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.
Section 1: Information for Students
☐ Make sure you have completed the necessary prior learning before attempting this assessment.
☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.
☐ Make sure you understand what evidence is required to be collected and how.
☐ Make sure you know your rights and the Complaints and Appeal process.
☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).
☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).
☐ Make sure that you have all the required resources needed to complete this assessment task.
☐ The due date of this assessment task is in accordance with your timetable.
☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.
☐ The request for an extension to submit your assessment work must be made before the due date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.
☐ I do require reasonable adjustment
☐ I do not require reasonable adjustment

Declaration (Student to complete)
☐ I confirm that the purpose and procedures of this assessment task has been clearly explained to me.
☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.
☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.
☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.
☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.
☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Work Placement Task
Assessment type

• Project – Work placement task
Instructions provided to the student:

Assessment task description:

• This is the fourth (4) assessment task you must successfully complete to be deemed competent in this unit of competency.
• This assessment task requires you to complete a project.
• You are required to develop and cultivate collaborative partnerships for your training organisation in this assessment task.
• You will receive your feedback within two weeks, and you will be notified by your trainer/assessor when results are available.
• You must attempt all activities of the project for your trainer/assessor to assess your competency in this assessment task.

Applicable conditions:

• This project is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook).
• You must read and respond to all the criteria of the project.
• You may handwrite/use computers to answer the criteria of the project.
• You must complete the task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• As you complete this assessment task, you are predominately demonstrating your practical skills, techniques and knowledge to your trainer/assessor.
• The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is your own work.

Resubmissions and reattempts:

• Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
• The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
• For more information, please refer to the Training Organisation’s Student Handbook.
Location:

• This assessment task may be completed in:

☐ a classroom
☐ learning management system (i.e. Moodle),
☐ workplace,
☐ or an independent learning environment.

• Your trainer/Assessor will provide further student information regarding the location for completing this assessment task.

Purpose of the assessment

The purpose of this assessment task is to assess the student’s knowledge and skills essential to develop and cultivate collaborative partnerships for your training organisation in a range of contexts and industry settings.

• Skill to establish partnership requirements in collaboration with partners according to regulatory, employment and organisational requirements
• Skill to plan partnership activity and reporting systems to review results of partnership activity
• Skill to develop collaborative approaches to enhance individual, team and organisational outcomes
• Skill to analyse results of partnership activity and implementing improvements to the partnership.
Task instructions

• This assessment task aims to assess the students’ skills essential to complete a set of activities to develop and cultivate collaborative partnerships.
• The student will take on the role of the Operations Manager.
• The trainer/assessor will assign a Supervisor to each student or take on the responsibility to supervise each student.
• The student will be responsible for developing and cultivating two (2) collaborative partnerships with businesses/workplaces for student placement.
• The trainer/assessor will observe the student performing this assessment task
• The student must use the templates provided to document their responses.
• The student must follow the word limits specified in the templates.
• The trainer/assessor must assess the student using the performance checklist provided.

Assessment Task 4 -Work Placement Task

Skills Test:
This assessment requires the student to complete a set of activities given in this assessment task based on the information given in the case study. These activities will provide an opportunity for the student to develop and cultivate two (2) collaborative partnerships for your training organisation. This includes:
• Establishing partnership requirements in collaboration with partners according to regulatory, employment and organisational requirements
• Planning partnership activity and reporting systems to review results of partnership activity
• Developing collaborative approaches to enhance individual, team and organisational outcomes
• Analysing results of partnership activity and implementing improvements to the partnership.
Setting the scene:
This assessment task requires you to develop and cultivate two (2) collaborative partnership for your training organisation.
Your training organisation will be your actual workplace.
The requirements for the workplace environment
The assessment task will be completed at your training organisation. Your training organisation will be your actual workplace.
Your trainer/assessor will ensure that the training organisation meets the following assessment criteria.
The training organisation must meet the following criteria:
Opportunities for students to: Yes/No/NA
Follow standard operating/workplace procedures
Use up-to-date software and equipment
Work within stated timelines to meet deadlines
Gain experience in the challenges and complexities of dealing with multiple tasks
Experience prioritising competing tasks and dealing with contingencies
Workplace environment to work with others in a team
Workplace environment to sufficient to communicate with diverse groups
Workplace sufficient to work independently and manage workload

Resources, tools, and equipment requirements
The following resources, tools and equipment will be made available by the training organisation to complete this assessment task:
• Training organisation as a workplace
• Appendix C (Strategic plan)
• Appendix D (Policies and procedures for partnership processes and activities)
• Information regarding existing partnerships
Workplace simulated scenario and task objectives
You are working as Operations Manager in your training organisation. You report to the Supervisor of the organisation.
As per the strategic objectives of the organisation (given in appendix C), the training organisation wants to develop strategic alliances and partnerships with the businesses/workplaces that will provide work-based training to the students.
Task objectives:
The Supervisor wants you to develop and cultivate collaborative partnerships with the businesses/workplaces for your training organisation. This includes:
• Establishing partnership requirements in collaboration with partners according to regulatory, employment and organisational requirements
• Planning partnership activity and reporting systems to review results of partnership activity
• Developing collaborative approaches to enhance individual, team and organisational outcomes
• Analysing results of partnership activity and implementing improvements to the partnership.
As part of your job role, you have the following responsibilities:
• Identify new partnerships, assess existing partnerships according to task objectives, and select partners according to strategic objectives.
• Establish communication strategy, key indicators and feedback processes for evaluating the health of the business partnerships.
• Identify and implement strategies for staff and stakeholder commitment and contribution.
• Identify legal framework and processes for partnership activity in collaboration with partners and plan and allocate resource requirements to accomplish activity with partners.
• Establish processes to resolve conflict in a fair, equitable and collaborative manner between partners and implement reporting systems for reporting results against planned partnership activity outcomes.
• Analyse reporting system results of partner activity against intended outcomes and identify improvements to partnership in collaboration with partners.
• Implement identified improvements to partnership operations.

Work placement task:
This assessment requires the student to complete a set of activities given in this assessment task based on the information given in the case study. These activities will allow the student to develop and cultivate two (2) collaborative partnerships with the businesses/workplaces that will provide work-based training to the students. This includes:
This includes:
• Establishing partnership requirements in collaboration with partners according to regulatory, employment and organisational requirements
• Planning partnership activity and reporting systems to review results of partnership activity
• Developing collaborative approaches to enhance individual, team and organisational outcomes
• Analysing results of partnership activity and implementing improvements to the partnership.
To do so, you must complete the following activities:
• Activity 1: Identify new partnerships and determine partnership outcomes.
• Activity 2: Establish partnership through activity.
• Activity 3: Cultivate partnership performance.

The student will complete each activity in the training organisation/workplace.
Roles and responsibilities: Supervisor assigned to the student
The Supervisor is the individual who supervises or is in charge of the organisation. They belong to a higher rank or status. Their job role and responsibilities are:
• Assist the student in understanding the task requirements.
• Provide the student with information about job roles and responsibilities.
• Supervise and observe the student in completing the assessment activities.
• Help the student in making arrangements for collaboration with partners and alliances.
Note:
• The trainer/assessor will assign a Supervisor to each student and take on the responsibility to supervise and observe each student completing the activity.
• Each student will be assessed individually for all assessment activities.
Timeframe to complete the project:
Trainer/assessor to assign timeframe for completion of the project.
Task requirements
• You will be assessed on your technical knowledge and skills to complete this project
• You will be assessed on working in a team environment and meeting your job role and responsibilities.
• You must follow the instructions provided by the Supervisor.
• The task must be completed in the timeframe specified by the trainer/assessor.

Activity 1: Identify new partnerships and determine partnership outcomes
This activity requires you to identify new partnerships based on the strategic objectives of the training organisation and determine partnership outcomes.
To do so, you are required to follow the steps given in Checklist 1 and complete the templates associated with each step.
The Supervisor or trainer/assessor will:
• Supervise and observe the student performing this activity.
• Place a tick mark against each step given in the checklist after the student performs/implements the step.
• Sign off the checklist and ask the student for the submission of templates associated with each step.

Checklist 1: Identify new partnerships and determine partnership outcomes

Steps Place a tick mark, once completed
Step 1: Consult your Supervisor and identify the existing partnerships that provide work-based training to the students.
Complete Template 11 and document the following details:
• Two (2) existing partnerships
• Name of the existing partnerships
• Contact details (including contact number and e-mail address of the existing partnerships)

Step 2: Assess the role of each existing partnership with the strategic objectives of the training organisation and document the assessment using Template 11.

Step 3: Identify four (4) new businesses based on task objectives given in the workplace simulated scenario and task objectives (given in the case study) that can provide work-based training to the students. Contact the and document the following details using Template 11:
• Name of the four (4) new partnerships
• Contact details (including contact number and e-mail address of the existing partnerships)

Step 4: Select partners according to strategic objectives.
• Contact the partnerships and discuss your objectives.
• Assess the strategic objectives of the training organisation given in the strategic plan (Appendix C)
• Select two (2) partners according to strategic objectives.
Document the following details using Template 11:
• Assessment of strategic objectives of the training organisation.
• Two (2) partners selected according to the strategic objectives.
• Reason for selection of the partners based on the assessment of strategic objectives.

Step 5: Establish a communication strategy in collaboration with each partner.
• Collaborate with the partners identified in Step 4.
• Establish communication strategy in collaboration with each identified in Step 4. Discuss the following:
o What does the partnership intend to accomplish?
o Who is responsible for partner communication?
o What information must be recorded, and how will it be shared?
o Plan to ensure that communication is reliable, transparent, and timely.
o Communication methods that can be most effectively used.
o What information is needed to be protected, and how can the partner member ensure that it is protected?
Document the following details using Template 11.
• Details of each partner.
• How you communicated with each partner?
• Communication strategy, including the following details:
o What does the partnership intend to accomplish?
o Who is responsible for partner communication?
o What information must be recorded, and how will it be shared?
o Plan to ensure that communication is reliable, transparent, and timely.
o Communication methods that can be most effectively used.
o What information is needed to be protected, and how can the partner member ensure that it is protected?

Step 6: Establish partnership requirements in collaboration with each partner according to regulatory, employment and organisational requirements. Discuss the following details with each partner and document using Template 11.
• Legal framework (Legislative and regulatory requirements) to be followed during the collaborative partnership.
• Employment laws that should be complied with during the partnership.
• Organisational requirements (including policies and procedures) that should be followed.

Step 7: Establish the following processes for partnership and document using Template 11.
• Developing partnerships
• Sustaining partnerships 
Step 8: Establish key indicators and feedback processes for evaluating the health of the business partnerships.
• Establish the key indicators for evaluating the health of the business partnerships and document the following details using Template 11.
o Three (3) key indicators for evaluating the health of the business partnerships.
o How can each key indicator evaluate the health of the business partnerships?
• Develop the following feedback processes for evaluating the health of the business partnerships and document using Template 11.
o Process for giving feedback
o Process for receiving feedback
o Processes to provide continuous feedback to stakeholders 
Step 9: Identify and implement strategies for staff and stakeholder commitment and contribution. Include the following details using Template 11.
• Identify and develop two (2) strategies for staff and stakeholder commitment and contribution. Document the strategies using Template 11.
• Develop and document procedures to implement each strategy for staff and stakeholder commitment and contribution.
• How you implemented strategies for staff and stakeholder commitment and contribution?
• What were the outcomes of each implemented strategy? 
Sign-off:

Date:

Template 11: Identify new partnerships and determine partnership outcomes
Identify new partnerships and determine partnership outcomes
Existing partnerships
Partnership 1:

Contact details (including contact number and e-mail address of the existing partnerships):

Partnership 2:

Contact details (including contact number and e-mail address of the existing partnerships):

Assessment of each existing partnership with the strategic objectives of the training organisation (300-400 words)

Potential business partnerships
Partnership 1:

Contact details (including contact number and e-mail address of the existing partnerships)

Partnership 2:

Contact details (including contact number and e-mail address of the existing partnerships)

Partnership 3:

Contact details (including contact number and e-mail address of the existing partnerships)

Partnership 4:

Contact details (including contact number and e-mail address of the existing partnerships)

Two (2) partners selected based on strategic objectives
Two (2) partners selected according to the strategic objectives.

Reason for selection of the partners based on the assessment of strategic objectives. (300-400 words)

Communication strategy (300-400 words each)
Communication strategy (Partner 1)
• How you communicated with each partner?
• Communication strategy, including the following details:
o What does the partnership intend to accomplish?
o Who is responsible for partner communication?
o What information must be recorded, and how will it be shared?
o Plan to ensure that communication is reliable, transparent, and timely.
o Communication methods that can be most effectively used.
o What information is needed to be protected, and how can the partner member ensure that it is protected?

Communication strategy (Partner 2)
• How you communicated with each partner?
• Communication strategy, including the following details:
o What does the partnership intend to accomplish?
o Who is responsible for partner communication?
o What information must be recorded, and how will it be shared?
o Plan to ensure that communication is reliable, transparent, and timely.
o Communication methods that can be most effectively used.
o What information is needed to be protected, and how can the partner member ensure that it is protected?

Partnership requirements (400-500 words)
Communication strategy (Partner 1)
• Legal framework (Legislative and regulatory requirements) to be followed during the collaborative partnership.
• Employment laws that should be complied with during the partnership.
• Organisational requirements (including policies and procedures) that should be followed.

Communication strategy (Partner 2)
• Legal framework (Legislative and regulatory requirements) to be followed during the collaborative partnership.
• Employment laws that should be complied with during the partnership.
• Organisational requirements (including policies and procedures) that should be followed.

Processes for partnership. (400-500 words)
• Developing partnerships
• Sustaining partnerships

Key indicators and feedback processes for evaluating the health of the business partnerships
Key indicators
Three (3) key indicators for evaluating the health of the business partnerships.

How can each key indicator evaluate the health of the business partnerships? (250-300 words)

Feedback processes: (300-400 words)
• Process for giving feedback
• Process for receiving feedback
• Processes to provide continuous feedback to stakeholders

Identify and implement strategies for staff and stakeholder commitment and contribution

Two (2) strategies for staff and stakeholder commitment and contribution. (150-200 words)

Procedures to implement each strategy for staff and stakeholder commitment and contribution. (200-300 words)

How you implemented strategies for staff and stakeholder commitment and contribution? (250-300 words)

What were the outcomes of each implemented strategy? (250-300 words)

Performance Criteria/Performance Checklist: Activity 1
This task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence S N/S Trainer/Assessor to complete
(Comment and feedback to students)
a) Consulted the Supervisor and identified the existing partnerships that provide work-based training to the students. Included the following information:
• Two (2) existing partnerships
• Name of the existing partnerships
• Contact details (including contact number and e-mail address of the existing partnerships)
 
b) Assessed the role of each existing partnership with the strategic objectives of the training organisation.
 
c) Identified new partnerships and assessed any existing partnerships.
• Analysed the organisation’s strategic objective.
• Included the following details:
o Name of the four (4) new partnerships
o Contact details (including contact number and e-mail address of the existing partnerships).
 
d) Selected partners according to strategic objectives.
• Contacted the partnerships and discuss your objectives.
• Assessed the strategic objectives of the training organisation given in the strategic plan (Appendix C)
• Selected two (2) partners according to strategic objectives
 
e) Established partnership requirements and communication strategy in collaboration with the partners.
• Established a communication strategy in collaboration with the partners.
• Established partnership requirements in collaboration with partners. Included the following information:
o Legal framework (Legislative and regulatory requirements) to be followed during the collaborative partnership.
o Employment laws that should be complied with during the partnership.
o Organisational requirements (including
o policies and procedures) that should be followed.
• Established the following processes for partnership.
o Developing partnerships
o Sustaining partnerships  
f) Established key indicators and feedback processes for evaluating the health of the business partnerships.
• Established the key indicators for evaluating the health of the business partnerships.
• Documented the key indicators using. Include the following information:
o Three (3) key indicators for evaluating the health of the business partnerships.
o How can each key indicator evaluate the health of the business partnerships?
• Developed the feedback processes for evaluating the health of the business partnerships.  
g) Identified and developed strategies for staff and stakeholder commitment and contribution and develop procedures for their implementation.
• Identified and developed two (2) strategies for staff and stakeholder commitment and contribution.
• Developed and documented procedures to implement each strategy for staff and stakeholder commitment and contribution.
• Implemented strategies for staff and stakeholder commitment and contribution.
 

The student’s performance was:  Not satisfactory
 Satisfactory
Feedback to student:

Student signature
Observer signature

Activity 2: Establish partnership through activity.
This activity requires you to establish partnerships through activity.
To do so, you are required to follow the steps given in Checklist 2 and complete the templates associated with each step.
The Supervisor or trainer/assessor will:
• Supervise and observe the student performing this activity.
• Place a tick mark against each step given in the checklist after the student performs/implements the step.
• Sign off the checklist and ask the student for the submission of templates associated with each step.

Checklist 2: Establish partnership through activity

Steps Place a tick mark, once completed
Step 1: Collaborate with the partners and document the following partnerships processes using Template 12.
• Processes for planning partnership activity.
• Processes for reporting systems to review results of partnership activity
• Develop collaborative approaches to enhance individual, team and organisational outcomes.
Complete Template 12 and document the following details:
• Processes for planning partnership activity.
• Processes for reporting systems to review results of partnership activity
• Develop collaborative approaches to enhance individual, team and organisational outcomes.
• How you collaborated with the partners?
• What details were discussed?
• How did you seek the views and opinions of others? 
Step 2: Plan and allocate resource requirements to accomplish partnership activity with partners and document using Template 12.
• Determine costs and benefits associated with strategic resource decisions and document using Template 12. 
Step 3: Establish processes to resolve conflict in a fair, equitable and collaborative manner between partners and document the following using Template 12:
• Define the five (5) conflict resolution strategies.
• Discuss the steps of the conflict resolution processes to ensure conflicts are resolved in a fair, equitable and collaborative manner between partners.
• Discuss the legislations to be followed during the conflict resolution process and their role in conflict resolution.

Step 4: Implement reporting systems for reporting results against planned partnership activity outcomes. Document the following details using Template 12:
• How did you implement reporting systems for reporting results against planned partnership activity outcomes?
• How did you report results against planned partnership activity?
• What results were reported?
• What documents were submitted to the Supervisor? 
Sign-off:

Date:

Template 12: Establish partnership through activity
Establish partnership through activity
Partnership processes
Processes for planning partnership activity. (250-300 words)

Processes for reporting systems to review results of partnership activity (250-300 words)

Develop collaborative approaches to enhance individual, team and organisational outcomes. (300-400 words)

How you collaborated with the partners? What details were discussed? (300-400 words)

Resource requirements to accomplish partnership activity with partners (200-300 words)

Processes to resolve conflict in a fair, equitable and collaborative manner between partners (400-500 words)
Define the five (5) conflict resolution strategies.

Discuss the steps of the conflict resolution processes to ensure conflicts are resolved in a fair, equitable and collaborative manner between partners.

Discuss the legislations to be followed during the conflict resolution process and their role in conflict resolution.

Implement reporting systems for reporting results against planned partnership activity outcomes (400-500 words)
How did you implement reporting systems for reporting results against planned partnership activity outcomes?

How did you report results against planned partnership activity?

What results were reported?

What documents were submitted to the Supervisor?

Performance Criteria/Performance Checklist: Activity 2
This task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence S N/S Trainer/Assessor to complete
(Comment and feedback to students)
a) Collaborated with the partners and document the following partnerships processes.
• Processes for planning partnership activity.
• Processes for reporting systems to review results of partnership activity.
• Develop collaborative approaches to enhance individual, team and organisational outcomes.
 
b) Documented the following details:
• Processes for planning partnership activity.
• Processes for reporting systems to review results of partnership activity.
• Develop collaborative approaches to enhance individual, team and organisational outcomes.
• How you collaborated with the partners?
• What details were discussed?
• How did you seek the views and opinions of others?
 
c) Planned and allocated resource requirements to accomplish partnership activity with partners.
 
d) Established processes to resolve conflict in a fair, equitable and collaborative manner between partners.
• Defined the five (5) conflict resolution strategies.
• Discussed the steps of the conflict resolution processes to ensure conflicts are resolved in a fair, equitable and collaborative manner between partners.
• Discussed the legislations to be followed during the conflict resolution process and their role in conflict resolution.
 
e) Implemented reporting systems for reporting results against planned partnership activity outcomes. Documented the following details
• How did you implement reporting systems for reporting results against planned partnership activity outcomes?
• How did you report results against planned partnership activity?
• What results were reported?
• What documents were submitted to the Supervisor?
 

The student’s performance was:  Not satisfactory
 Satisfactory
Feedback to student:

Student signature
Observer signature

Activity 3: Cultivate partnership performance.
This activity is a continuation of Activity 1 and Activity 2. This activity will take place after the partnerships have been established and planned activities are implemented.
This activity requires you to cultivate partnership performance for the two (2) partnerships established in Activity 1 and Activity 2.
To do so, you are required to follow the steps given in Checklist 3 and complete the templates associated with each step.
The Supervisor or trainer/assessor will:
• Supervise and observe the student performing this activity.
• Place a tick mark against each step given in the checklist after the student performs/implements the step.
• Sign off the checklist and ask the student for the submission of templates associated with each step.

Checklist 3: Cultivate partnership performance

Steps Place a tick mark, once completed
Step 1: Analyse reporting system results of partner activity against intended outcomes.
• Analyse the results of partnership activity against intended outcomes.
• Submit the documents analysed to the Supervisor.
• Collaborate with partners and identify areas of improvement to partnership operations.
Document the following details for each partnership established using Template 13.
• What were the intended outcomes?
• How did you analyse the results activity against intended outcomes?
• What documents were analysed to evaluate the results of partnership activity?
• How did you collaborate with the partners?
• What details were discussed with the partners?
• What areas of improvement were identified to partnership operations? 
Step 2: Implement identified improvements to partnership operations and document using Template 13.
• What improvements were implemented to partner operations?
• How were the improvements implemented?
• Discuss the procedure in the implementation of improvements. 
Sign-off:

Date:

Template 13: Cultivate partnership performance
Cultivate partnership performance
Analyse reporting system results of partner activity against intended outcomes (Partnership 1 – 400-500 words))
What were the intended outcomes?

How did you analyse the results activity against intended outcomes?

What documents were analysed to evaluate the results of partnership activity?

How did you collaborate with the partners?

What details were discussed with the partners?

What areas of improvement were identified to partnership operations?

Analyse reporting system results of partner activity against intended outcomes (Partnership 2 – 400-500 words)
What were the intended outcomes?

How did you analyse the results activity against intended outcomes?

What documents were analysed to evaluate the results of partnership activity?

How did you collaborate with the partners?

What details were discussed with the partners?

What areas of improvement were identified to partnership operations?

Implement identified improvements to partnership operations (Partnership 1: 400-500 words)
What improvements were implemented to partner operations?

How were the improvements implemented? Discuss the procedure in the implementation of improvements.

Implement identified improvements to partnership operations (Partnership 2: 400-500 words)
What improvements were implemented to partner operations?

How were the improvements implemented? Discuss the procedure in the implementation of improvements.

Performance Criteria/Performance Checklist: Activity 3
This task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence S N/S Trainer/Assessor to complete
(Comment and feedback to students)
a) Analysed reporting system results of partner activity against intended outcomes.
• Analysed the results of partnership activity against intended outcomes.
• Submitted the documents analysed to the Supervisor.
• Collaborated with partners and identified areas of improvement to partnership operations.
 
b) Documented the following details:
• What were the intended outcomes?
• How did you analyse the results activity against intended outcomes?
• What documents were analysed to evaluate the results of partnership activity?
• How did you collaborate with the partners?
• What details were discussed with the partners?
• What areas of improvement were identified to partnership operations?
 
c) Implemented identified improvements to partnership operations. Discussed the following:
• What improvements were implemented to partner operations?
• How were the improvements implemented?
• Discuss the procedure in the implementation of improvements.  

The student’s performance was:  Not satisfactory
 Satisfactory
Feedback to student:

Student signature
Observer signature

Assessment Results Sheet
Outcome First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Second attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)
Feedback:

Student Declaration • I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.
• I have kept a copy of all relevant notes and reference material that I used as part of my submission.
• I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.
• I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.
• All appeal options have been explained to me.
Student Signature

Date

Trainer/Assessor Name
Trainer/Assessor Declaration I hold:

☐ Vocational competencies at least to the level being delivered
☐ Current relevant industry skills
☐ Current knowledge and skills in VET, and undertake
☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature
Date

Office Use Only The outcome of Assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Appendix A: Reasonable Adjustments

Write (task name and number) where reasonable adjustments have been applied:

Reasonable Adjustments

• Students with carer responsibilities, cultural or religious obligations, English as an additional language, disability etc. can request for reasonable adjustments.
• Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed.
• The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.
• The trainer/assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented.
• The trainer/assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.
• All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)

Category Possible Issue Reasonable Adjustment Strategy
(select as applicable)
• LLN • Speaking
• Reading
• Writing
• Confidence • Verbal assessment
• Presentations
• Demonstration of a skill
• Use of diagrams
• Use of supporting documents such as wordlists
• Non-English Speaking Background • Speaking
• Reading
• Writing
• Cultural background
• Confidence • Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process
• Use methods that do not require a higher level of language or literacy than is required to perform the job role
• Use short sentences that do not contain large amounts of information
• Clarify information by rephrasing, confirm understanding
• Read any printed information to the student
• Use graphics, pictures and colour coding instead of, or to support, text
• Offer to write down, or have someone else write, oral responses given by the student
• Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs
¨ Indigenous • Knowledge and understanding
• Flexibility
• Services
• Inappropriate training and assessment • Culturally appropriate training
• Explore understanding of concepts and practical application through oral assessment
• Flexible delivery
• Using group rather than individual assessments
• Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.
• Age • Educational background
• Limited study skills • Make sure font size is not too small
• Trainer/Assessor should refer to the student’s experience
• Ensure that the time available to complete the assessment takes account of the student’s needs
• Provision of information or course materials in an accessible format.
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift
• Educational background • Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies • Discuss with the Student previous learning experience
• Ensure learning and assessment methods meet the student’s individual need
• Disability • Speaking
• Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies • Identify the issues
• Create a climate of support
• Ensure access to support that the student has agreed to
• Appropriately structure the assessment
• Provide information or course materials in an accessible format, e.g. a textbook in braille
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift

Explanation of reasonable adjustments strategy used

Trainer/Assessor Name
Trainer/Assessor Declaration
I declare that I have attached all relevant evidence to provide reasonable adjustment. The training package guidelines and criteria have not been compromised in the process of providing reasonable adjustment to the student. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided explanation of reasonable adjustments strategy used, as required.

Trainer/Assessor Signature
Date

Appendix B: Learner Evaluation Form
Please complete this evaluation form as thoroughly as you can, in order for us to continuously improve our training quality. The purpose of the evaluation form is to evaluate the areas below:

• logistics and support
• facilitation
• training material
• assessment

Your honest and detailed input is therefore, of great value to us, and we appreciate your assistance in completing this evaluation form!

Unit of Competency Name
Trainer/Assessor Name
Student Name (Optional)

Dates of Training
Employer/Work site (if applicable)
Date of Evaluation
A Logistics and Support Evaluation
No. Criteria/Question Strongly Disagree Disagree Neutral Agree Strongly Agree
1 The communication regarding the required attendance and time to study to pass this unit was correct
2 The staff were efficient and helpful.
3 The training equipment and material used was effective and prepared.
4 The training venue was conducive to learning (set-up for convenience of students, comfortable in terms of temperature, etc.)

Additional Comments on Logistics and Support

No. Criteria/Question Strongly Disagree Disagree Neutral Agree Strongly Agree
B Trainer/Assessor Evaluation
1 The trainer/assessor was prepared and knowledgeable on the subject of the program
2 The trainer/assessor encouraged student participation and input
3 The trainer/assessor made use of a variety of methods, exercises, activities and discussions
4 The trainer/assessor used the material in a structured and effective manner
5 The trainer/assessor was approachable and respectful of the learners
6 The trainer/assessor was punctual and kept to the schedule
7 The trainer/assessor was easy to understand and used the correct language

Additional Comments on Training

No. Criteria/Question Strongly Disagree Disagree Neutral Agree Strongly Agree
C Learning Evaluation
1 The learning outcomes of the unit are relevant and suitable.
2 The content of the unit was relevant and suitable for the target group.
3 The length of the training was suitable for the unit.
4 The learning material assisted in the learning of new knowledge and skills to apply in a practical manner.
5 The learning material was free from spelling and grammar errors
6 Handouts and exercises were clear, concise and relevant to the outcomes and content.
7 Learning material was generally of a high standard, and user-friendly
Additional Comments on Learning Evaluation

Appendix C: Strategic plan (2020-2025)
The strategic plan reflects this private company’s commitment to providing the highest quality training and workforce development. The training organisation will develop and deliver programs in partnership with a wide range of stakeholders—programs that will assist regional communities in addressing employment and economic growth needs in a number of regions.
Vision
The vision for the training organisation is to be a high performing and sought-after company that actively participates in community and regional development through the provision of quality education and workforce development.
Mission
The mission of the training organisation is to create a highly skilled and flexible workforce through its courses and training through strategic business networks.
Values
Professionalism
We have personal integrity, are honest in our undertakings, open and transparent in our communication, take responsibility for our behaviour and are accountable for our actions.
Community
We are committed to consultation, collaboration and teamwork — values that are critical to building and sustaining ongoing relationships and providing an environment for innovation and creativity.
Reputation
We provide leadership to our colleagues and stakeholders, are committed to continuous improvement, maintain our credibility, and provide consistently high-quality products and services.
Strategic goals and objectives
Strategic alliance
Goal
Strong collaboration and teamwork underpin the training and workforce development programs and alliances of the training organisation.
Objectives
1.1 Strategic alliances are established to provide required work-based training to the students.
1.2 We will deliver on our commitments to the agreed standard and timeframes.
Strategies
• We will strengthen relationships with the workplaces.
• We will participate in consultations with industries, employers and communities that understand and use appropriate engagement protocols and practices.
• We will identify new training and workforce development opportunities that meet industry and regulatory requirements.
• We will identify and manage the risk associated with all our programs and alliances.
Quality services
Goal
We will provide quality services to our students.
Objectives
We are committed to meet the training package and work placement requirements
Strategies
• We will partner with a number of organisations that will provide the required training and workplace experience.
• We will ensure that development, implementation, monitoring and evaluation of training and assessment strategies and practices meet training package and vocational education and training accredited course requirements.
• We will regularly review our products and services to ensure they reflect current industry standards and are accessible, appropriate, and meaningful.
• We will invest in training infrastructure to meet the requirements of the industry.
Skilling the workforce
Goal
Flexible, responsive and innovative training is provided, which enables learners to develop and utilise the skills necessary for them to realise their full potential.
Objectives
1. Participation in meaningful and appropriate training and workforce development meets the needs of individuals, business, industry and the workplace.
2 Learners are work-ready and have the required skills to succeed in the workplace at the completion of training.
3. Establish training pathways that will lead to employment.
Strategies
• We will ensure that our training and assessment strategies and practices are responsive to industry and learner needs; and meet the requirements of training packages, and vocational education and training accredited courses.
• We will identify opportunities that innovate delivery and enhance the training experience.
• We will work closely with our stakeholders to identify strategies to increase participation and retention in training and workforce development programs.
• We will ensure vocational education and training pathways are in place that is aligned with the training required by industry, employers and communities within our scope of registration.
• We will conduct a training needs analysis to confirm the demand for training and workforce development within our scope of registration.

Appendix D: Policies and procedures for partnership processes and activities
Purpose
This policy and procedure provide a framework for establishing, managing and evaluating partnership agreements to maximise their potential benefit. This document will ensure partnership agreement:
• activities offer value in terms of return on investment and are aligned with the organisation’s values and strategic goals
• opportunities are effectively coordinated and assessed fairly and comprehensively, and
• are effectively managed and systematically evaluated to meet the organisation’s ongoing needs
Scope
This policy and procedure applies to
• employees
• partnership agreements
Policy statement
Purpose of partnership agreements
• The organisation’s partnership agreements support the achievement of strategic goals.
• Partnership agreements are used as an important tool to raise awareness and the profile of the organisation, enhance reputation ad access target markets. As such, partnership agreements require formal management and involvement by senior and other relevant employees.
• Formal partnership documents set out objectives, responsibilities and mechanisms for managing the partnership and ensure that all parties are aware of the requirements and implications of the partnership and demonstrates a commitment to agreed outcomes.
Types of partnership agreements
Partnership agreements may be established in the form of a Memorandum of Understanding (MOU) (non-legally binding) or a contractual (legally-binding) partnership agreement with a partner external to the organisation. Unless a MOU is specifically required, the appropriate partnership agreement should be developed as first preference for an agreement between partners.
Conditions required for partnership agreements
All partnerships must possess the following core criteria:
• benefits the organisation as a whole
• is consistent with the organisation’s strategic direction, core values and brand attributes
• creates opportunities for the organisation to build relationships with organisations and leaders
• provides opportunities for employee and/or student participation
• delivers mutually beneficial outcomes
• enhances the organisation’s reputation and profile
• contains clear and unambiguous outcomes, and
• includes evaluation/review mechanisms.
Developing, approving and managing partnership agreements
• The proposed partnership is assessed as requiring a contractual partnership agreement, the business area must work with their Operations Manager to draft and/or review the legal agreement.
• All contractual partnership agreements must include specific provision for terminating the agreement under circumstances that minimise potential adverse consequences for training organisation.
• Termination and exit from partnerships must comply with Australian and international regulatory obligations for the parties covered under the agreement.
• The business area is responsible for developing and managing the partnership agreement, in consultation with the relevant office, which includes:
o ensuring the agreement is strategically aligned to the organisation’s interests
o identifying risks in accordance with the Risk Management Policy and Enterprise Risk Management Framework
o demonstrating consultation with all relevant stakeholders
o liaising with the external partner/s regarding the proposed relationship and relative activities agreed to by the organisation and negotiating a final agreement with the external partner
o ensuring systems and processes are in place to manage students and business arrangements during the term of the contract
o ongoing management such as relationship management, negotiations, performance and accountability
o seeking legal advice regarding the agreement
o arranging approvals and signatures
o taking all relevant steps to ensure compliance by the organisation and partner within the terms of the agreement
o resolving issues that arise during the term of the agreement
o performance monitoring, evaluation and reporting in relation to the partnership agreement
o recording all relevant information in the organisation’s database/s and record management systems, and
o ensuring relevant employees are up-to-date with partnership arrangements and requirements.
Evaluating partnership agreements
• Business areas responsible for managing partnership agreements must identify and provide sufficient support to enable appropriate reporting and evaluation.
• All partnership agreements, including MOUs, must be reviewed after 12 months from the date of execution and every 12 months thereafter and recommended to the delegated authority if the partnership is continuing or being discontinued.
• When evaluating an MOU, the need or otherwise to establish it as a contractual partnership agreement must be considered.
• Ongoing partnership agreements must be evaluated annually, and, where relevant, such reviews must incorporate feedback from employees serviced by the partnership.
• The evaluation must be undertaken when each partnership agreement concludes to determine if the partnership activities were successful, e.g. delivered intended outcomes and met all requirements.
• Where the partner or partnership does not meet the financial targets or other requirements as agreed in the partnership agreement, the business area responsible for managing the partnership must terminate the agreement according to its termination provisions.
• Evaluation must be documented and filed in the organisation’s records system for reference when considering future involvement with the same partners or similar agreements.

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